Learning and Development

• GOVERNANCE
• PLANNING and M&E
• EXECUTION

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ELEMENT	SYSTEM INDICATORS	EVIDENCE REQUIREMENTS
Policy	The Agency’s L&D policies and/or processes are customized to Agency’s requirements, and include specific guidelines on application of equal opportunity principles.
Structures and Roles	The Agency has a PDC that performs additional functions to address specific L&D needs (e.g., develops customized criteria and screening process for selecting nominees to scholarships and conferences).
Review Mechanism	The Agency tracks the efficiency of L&D processes and uses data to improve system: Percentage of employees provided L&D intervention  (i.e., compliance with required 1 HR intervention per employee) Budget utilization Participants’ feedback on conduct of L&D interventions (Level 1 Evaluation)
Information and Communication (use of technology)	The Agency uses a computer-based system to maintain L&D data and documents. ​The Agency maintains documentation and records on: L&D process flow System review data on L&D efficiency System implementation (e.g., PDC recommendations, L&D documentation and reports, etc.) Learning Service Provider (LSP) management system (e.g., profile of internal and external resource persons)​	Value
ELEMENT	COMPETENCY INDICATORS	EVIDENCE REQUIREMENTS
Policy Review and Formulation	Reviews and refines L&D policies, policy guidelines to meet agency requirements and promote equal opportunity principles (eg; provision of enabling support for differently abled staff to meet targets) in collaboration with the PDC, managers/supervisors and top management.
System Review	Tracks and analyses efficiency of L&D processes, and uses data to improve or recommend improvements in L&D policies/policy guidelines and their execution, in collaboration with the PDC, managers/ supervisors and top management.
Use of Technology	Uses computer-based records and data management system to maintain L&D documents.
Communication	Updates everyone in the Agency on L&D system and processes, and provides system review data to top management, managers/ supervisors and the PSB.

ELEMENT	SYSTEM INDICATORS	EVIDENCE REQUIREMENTS
L&D Monitoring and Evaluation	​The Agency uses L&D evaluation tools/ processes to assess participants’ acquisition of learning vis-à-vis learning objectives (i.e., Level 2 or learning level evaluation).
ELEMENT	COMPETENCY INDICATORS	EVIDENCE REQUIREMENTS
Learning Needs Assessment	Develops and uses learning needs assessment (LNA) tools and methods to identify learning needs of employees to guide L&D planning.
L&D Plan Development	​Develops an annual L&D Plan that identifies training programs to address employee’s learning needs based on a needs assessment, in collaboration with managers/ supervisors.	Value
M&E Plan Development and Execution	​Develops and uses M&E Plan for tracking and assessing the implementation and results of the annual L&D Plan.
Developing M&E Tools and Approaches	Develops pre-and post-test questionnaire/tools and approaches (e.g., recap and review activities, etc.) for use in assessing participants’ acquisition of knowledge (Level 2 evaluation).

ELEMENT	SYSTEM INDICATORS	EVIDENCE REQUIREMENTS
Design	The agency has a training design process that involves developing terminal and session objectives aligned with validated learning needs of targeted learners, to guide training activity plan preparation and implementation.  ​The Agency designs training programs that use a mix of methodologies that are learner-centered (i.e., experiential and participative) to facilitate achievement of learning objectives. The design is captured in a training activity plan.​
Development	The Agency develops customized learning materials and training aids to support delivery of L&D programs.
Delivery	The agency’s L&D interventions are executed, monitored and evaluated based on activity plan. ​
Learning Service Provider Management	The Agency has guidelines for identifying, monitoring and evaluating efficiency and effectiveness of L&D service providers.
ELEMENT	COMPETENCY INDICATORS​	EVIDENCE REQUIREMENTS
Designing L&D Interventions	Prepares training activity plan* that includes terminal and session objectives, topics and methodologies to address validated learning needs of specific groups.	Value
Developing L&D Materials	Develops customized learning materials and training aids to support delivery.
Delivery of L&D Interventions	Conducts or manages implementation of L&D interventions based on activity plan.
Learning Management	Facilitates and monitors participants’ learning process during training program using appropriate management of learning activities (e.g., journaling, reflection sessions, etc.).
Conducting M&E	Uses tools/ approaches to assess the learning acquired by participants and recommends improvements in the design and conduct of L&D interventions, and follow-through activities to supplement learning.
Managing Learning Service Providers	Develops and applies guidelines for identifying, monitoring and evaluating efficiency and effectiveness of L&D service providers.