1.   User Account Management for Central Office, Regional and Division Based Managed Systems

Creation, deletion and renaming of user accounts, and resetting of passwords for the regular SDO proper and field personnel. This includes, but not limited to unless specified in different service, the DepEd Google for Education Accounts, DepEd Partnerships Database System, DepEd Microsoft Account, DCPMS, Division DCP Monitoring and Inventory System etc.

 

Office or Division:		ICT Unit
Classification:		Simple
Type of Transaction:		G2G – Government to Government
Who may avail:		SDO Personnel, School-based Personnel
CHECKLIST OF REQUIREMENTS					WHERE TO SECURE
·         ICT Technical Assistance Form					·         ICT Unit
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.   Submission of accomplished ICT technical assistance form	1.1. Stamping “Received” on the document		None	1 minute	Records Section
	1.2. Transmitting the stamped document to the ICT Unit		None	5 minutes
	1.3. Receive stamped document		None	1 minute	Client
	1.4. Evaluate the document and interview the client		None	10 minutes	ICT Unit
	1.5. Create/ delete/ rename account or reset password of client account		None	15 minutes	ICT Unit
	1.6. Give the credentials to the client		None	5 minutes	Client and ICT Unit
Total:			None	38 minutes

 

2. Checking of email sent	2.1. None	None	2 minutes	ICT Unit
	2.2. Evaluate the document sent. If blurry or has erroneous entry, return to sender. If client has no signature, return to sender.	None	10 minutes	ICT Unit
	2.3. Create/ delete/ rename account or reset password of client account	None	15 minutes	ICT Unit
	2.4. Give the credentials to the sender	None	5 minutes	ICT Unit
Total		None	32 minutes

2.  Troubleshooting of ICT Equipment

Evaluation, Assessment and Troubleshooting of government-procured ICT Equipment of SDO.

 

Office or Division:		ICT Unit
Classification:		Simple
Type of Transaction:		G2G – Government to Government
Who may avail:		SDO Personnel
CHECKLIST OF REQUIREMENTS					WHERE TO SECURE
·         ICT Technical Assistance Form					ICT Unit
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESS ING TIME	PERSON RESPONSIBL E
1. Submission of accomplished ICT technical assistance form	1.1. Stamping “Received” on the document		None	1 minute	Records Section
	1.2. Transmitting the stamped document to the ICT Unit		None	5 minutes
	1.3. Receive stamped document		None	1 minute	Client
	1.4. Evaluate the document and interview the client		None	10 minutes	ICT Unit
	1.5. Evaluate and analyze the ICT equipment		None	30 minutes to an hour	ICT Unit
	1.6. Troubleshoot the equipment If troubleshooting is possible to finish within the day, troubleshoot the equipment If troubleshooting is not possible to finish within the day, give recommendation to the client for next step		None	1 hour	Client and ICT Unit
	1.7. Give recommendation		None	15 minutes	ICT Unit

 

	to the client on what to do
	1.8. Return the equipment to the client	None	5 minutes	ICT Unit
TOTAL		NONE	2 hours and 7 minutes

3.  Uploading of Publications

This describes the procedures in the uploading of publications on the official website and Workplace group account.

 

Office or Division:		Information and Communications Technology (ICT) Unit
Classification:		Simple
Type of Transaction:		G2G - Government to Government
Who may avail:		DepEd Personnel
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.    Uploading of Publications Request Sheet 2.    Request Sheet – Certification of Published Article/s			ICT Unit
3.    Request Sheet 4.    Announcements 5.    Articles			Records Unit
6.    Issuances 7.    Bidding Documents 8.    Invitation to Bid 9.    Request for Quotation 10. Notice of Award 11. Notice to Proceed			Bids and Awards Committee
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSI NG TIME	PERSON RESPONSIB LE
1. Accomplish the Request Sheet	1.1 Give the Request Sheet and receive the document/s		None	2 minutes	Administrativ e Assistant III / ICTU
	1.2 Receive the document/s		None	2 minutes
	1.3 Verify the document/s to be uploaded		None	2minutes
	1.4 Scan the document/s to PDF format		None	5 minutes
	1.5 Upload the document/s on the website or Workplace		None	5 minutes
TOTAL			None	16 minutes